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ethOSS Features
Sales Force Automation
The Sales Force Automation system provides a single view of Achievements against targets set
for a period, based on the calls entered by the Sales teams across regional boundaries, with
the ability to drill down to the level of each executive. The SFA provides vital reports on
how the sales funnel looks, executive performance analysis, key ratio analysis, scheduled meetings
and so on. This data is available further to arrive at critical decisions on resource projections,
revenue projection, competition analysis, marketing strategies.
Order Management
The OMS is responsible for enforcing application of the workflow defined for the business operation.
The order workflow is initiated by the Sales system by converting a prospect into a customer. As
part of the workflow the order must be passed through various departments and roles to ensure that
the mandatory approvals are in place thereby leading to a leakage free orderly activity. The OMS
further interacts with the NMS to ensure service fulfillment and with the billing system
for revenue assurance.
Network Management
The Network Management System is a must for serious network operators. With a unique mix of
features such as centralized view of network maps, performance monitoring and fault management,
database logging of events, online traffic capture, network provisioning, rule based event
processing, indeed it makes up a as the tool of choice for managing huge scale networks. The
utility is further enhanced by its ability to interface with the Ordering and Provisioning
systems which ensures online service activation, and with the billing system which ensures
accurate billing, activation & disconnection.
Prepaid/Postpaid Billing
The Billing system arms service providers with the capability to sustain the time-sensitive
market challenges with a single window for customer management and billing with features from
best of the breed COTS products and customized requirements. Architected on a 4-tier horizontally
scalable design, the system highlights include a flexible pricing structure to accommodate
virtually any type of pricing to support any kind of service, an equally powerful rating engine
with real-time accounting capabilities, API based extension interfaces and much more.
Customer Management
The Trouble Ticketing system offers a single interface for handling all types of customer complaints.
It provides a customer-centric view for all types of services, integrates with various other
sub-systems allowing the CSR (Customer Service Representative) to access detailed customer information
in terms of identity, complaint history, billing, payments, network connectivity and so on.
Useful reports that depict the trends on various types of complaints, frequent problems, complaint
ageing analysis, CSR efficiency and many more, further enhances the capability of the software to
function as a decision support tool for proactive customer management.
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