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About
Processes
Competencies
Domains
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Delivering
Business Agility & Operational Flexibility
through end-to-end OSS/BSS
Challenge
Dishnet Wireless Limited (now Aircel, a Maxis
Company) has been a pioneer in embracing the
latest technologies in Wired, Wireless and
Cellular operations. While, to start with, the
business models and the technologies itself were
strangers to the operational staff, the solution
methodology required support for extreme
agility, yet not at the cost of operational
flexibility. |
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Solution
With prior experience on the OSS/BSS
domains in the Wired Narrowband /
Broadband businesses, ETH readily
took up the challenge and had the
solution outline ready in a very
short period. The proposed solution
took into consideration a holistic
view of the business operations and
hence was able to address the entire
business cycle encapsulating Sales
Planning & Management, Order
Management & Provisioning, Network
Management, Billing and Customer
Management.
The domain experts and technical
experts at ETH played an important
proactive role in gaining
familiarity with the cutting edge
technologies, understanding the
business processes and delivering
end-to-end integration solution in a
very short period. Our domain
experts exerted to analyze the root
level scenarios with a futuristic
approach and were able to provide
accurate inputs to the development
teams. Our best of breed Project
Management Practices and mature
Software Engineering Processes made
it possible to roll out the software
into production in a period of less
than six months.
Today, the entire business
operations are running successfully
on our solution and the key
achievement has been the
transformation of operational chaos
into an organized governance.
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This was possible
because
- Our solution
provided inputs in
formulating the
right product taking
into consideration
the products
commonly demanded by
customers,
competition analysis
etc.
- Revenue leakages
were reduced
dramatically as it
became virtually
impossible to bypass
the organization
workflow.
- Centralized
network management
that was also
integrated with the
business support
systems ensured that
customers get only
what they pay for.
- Our billing
solution empowered
the Sales &
Marketing teams to
explore their
imaginations in
formulating new
product offerings on
accurate and robust
platform.
- Single window
access to network
status, billing &
payment records
empowered the
Helpdesk staff in
achieving proactive
Customer Care.
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