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Our solution met requirements out-of-the-box for a leading WISP in India

Challenge

In order to grab the first mover advantage, our client wanted to aggressively roll out Wireless Hotspots across the country in flavors of standard and premium offerings with flexible prepaid pricing options. Being a new technology, the implementation, operations and management was not going to be an easy task. Such was a time bound challenge when ETH was involved to provide a complete Hotspot Management Solution.

 

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OSS/BSS

Hot Spot Billing

Telecom Rollout Management System

Solution

Employing a Solution Oriented Approach our domain experts in the areas of OSS/BSS narrowed down the system requirements from the initial blur picture to specific deliverables required for the client to stay competitive in the emerging market. The solution was a highly configurable web-based software that facilitated quick adaptability to market dynamics. With easy to use point and click interfaces the software enabled rolling out new prepaid schemes, customized authorization maps, localized templates; all with central administrative control over the entire operations.


Following were some of the key features provided by this system

  • Branded services offerings

  • Support for Time-centric / Cost-centric metering patterns

  • Centralized administrative control

  • Localized content

  • Prepaid keys management

  • Online Subscriber Services - Registration, Renewal, Disconnection

  • Unified customer view

  • Flexible pricing

  • Real-time rating

  • Configurable authorization options


Result
Our client was able to launch services within schedule and save millions of dollars by not having to go for a ready product that would eventually require huge customization efforts.

This was possible because

  • Our solution had all the requisite configurability that enabled rolling out any kind of prepaid scheme on the fly.
     
  • Centralized as well as distributed web-based troubleshooting helped resolve customer complaints without the need of having a dedicated Customer Helpdesk.
     
  • Configurable hotspot segments & authorization maps opened up new avenues for transforming business imaginations into revenue models.

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